Support

Need help with AI Apocalypse? Here's how to reach us and where to find answers fast.

🐛 Bug Reports

Found a bug? The fastest path to a fix is our Steam Community bug forum — the developer monitors it daily and threads that get community upvotes get priority.

POST ON STEAM BUGS FORUM

Include: your OS + version, repro steps, screenshot if visual, and your save file location (%APPDATA%\..\LocalLow\Scuffed Studios\AI Apocalypse\Logs\).

💬 Community Help

Ask gameplay questions, share builds, and follow developer updates in the Steam Community hub.

OPEN STEAM COMMUNITY

For private support requests, use the email option below.

📧 Email Support

For private issues, purchase/refund questions, accessibility requests, or anything that shouldn't be public:

[email protected]

Response time: 48 hours on business days. Please include your Steam username (not password) if the issue is account-related.

💰 Refund Requests

Refund eligibility is handled by Steam per their standard policy (under 2 hours played, within 14 days of purchase).

REQUEST STEAM REFUND

We don't have the ability to process refunds directly — all purchases go through Steam.

Frequently Asked Questions

My save game is missing after updating.

Steam Cloud sync is enabled by default. If you recently switched devices, the save should download automatically — check your Steam Cloud status in the game's Steamworks library properties. If you've disabled Cloud, saves live at:

  • Windows: %APPDATA%\..\LocalLow\Scuffed Studios\AI Apocalypse\saves\
  • macOS: ~/Library/Application Support/Scuffed Studios/AI Apocalypse/saves/
  • Linux: ~/.config/unity3d/Scuffed Studios/AI Apocalypse/saves/

If the folder is empty, check the Logs/ folder in the same path for save_error.log.

The game crashes on startup.

Most startup crashes are graphics-driver related. Try:

  1. Update your GPU drivers (Nvidia, AMD, or Intel)
  2. In Steam: right-click AI Apocalypse → Properties → Launch Options → add -force-vulkan (or -force-glcore if Vulkan fails)
  3. Check Logs/Player.log for the exception — email it to us
How do I unlock the Bleed / Burn / Poison build paths?

These three "challenge paths" are locked at the start of each class. Unlock conditions:

  • Bleed (Vibro Blade): Win any run with Vibro Blade using one of the other 2 paths
  • Burn (Arc Staff): Win any run with Arc Staff
  • Poison (Rail Rifle): Win any run with Rail Rifle

Unlocks persist across runs via meta-progression.

Will AI Apocalypse come to consoles / mobile?

No near-term plans. The demo and planned Early Access release currently support Windows PC through Steam. Other platforms may be evaluated later, but none are announced.

Is there multiplayer / co-op?

No — AI Apocalypse is a single-player deckbuilder. Multiplayer is not on our roadmap. We recommend checking out games like Slay the Spire Multiplayer Mod, Monster Train 2, or Card Crawl for co-op deckbuilder experiences.

How do I use a mod or edit saves?

We don't officially support modding during Early Access. The game's card/gear data is generated at runtime from C# code (not editable JSON), so mod support would require engine-level changes. If there's strong community demand, Workshop support is on the post-1.0 wishlist.

Save editing: saves are JSON files in the paths listed above. Edit at your own risk — a malformed save crashes the game on load.

Accessibility — how do I make the text bigger?

Currently the game uses anchor-based UI that scales with window size. Run in windowed mode at a smaller resolution (1280×720 or 1280×800) to effectively increase UI scale. A proper UI-scale slider is on the roadmap. For specific accessibility issues, please email us directly and we'll prioritize based on feedback.